An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
View PricingOverview
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
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Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
IT Glue is being used across our organization to secure client data. As a Technology Support Provider, we keep a lot of info on our client's technology and a tool like IT Glue is needed to quickly store it and access it securely. It needs to be accessible to all staff and preferably to clients too.
- Storing basic information such as notes and configurations about a specific client.
- Staff being able to access the data on a computer or mobile device.
- [I feel] it is trying to be an all-in-one tool by including password managers, checklists, etc.
- [I believe] it is quite slow and clunky.
- [I feel] the interface is very outdated.
- Password manager is terrible compared to others [in my experience].
- [I feel the] checklist functionality is not good compared to other products.
- [I believe] permissions are very confusing.
- [I feel the] learning curve is steep.
February 19, 2021
The world of information, all at your fingertips.
IT Glue for us is the central documentation database for all of our MSP Resolutions. We have a dedicated position to publish and create guides for other technicians to follow for quick and rapid resolutions with customers while both on and off the phone. The problems this program resolves is certainly documentation and formal policy organization, and heavily on contact numbers and integrations with our toolsets.
- ConnectWise integration.
- Intuitive GUI.
- Support is genuinely helpful.
- The GUI is nice, but I feel it can be a bit "clunky" especially with layouts. Maybe lower the font size?
- The Dashboard is nice, but not always applicable when you have over 10k documents and contacts. The graphs are all distorted.
- The Password keeper fields take a while to learn. I'd personally like to not have to leverage the time it takes to locate this. We use a password manager for this now.
September 24, 2019
The best documentation platform, hands down.
Documentation is one of those fields that we have struggled with in the past. To be honest, we looked at several competitors before landing on IT Glue simply because of the cost but found ourselves unhappy with everything we tried. When we finally decided to try we saw why so many other MSPs use it in their environments; because it does what it is supposed to do in an organized, efficient, and very well designed way.
- Documentation is organized in such a way that multiple users reviewing, editing, and adding is a breeze.
- Integration with our RMM keeps or configurations up to date with accurate information. Adding non-managed devices is quick, easy, and very helpful.
- As an MSP that does a lot of hosting, the SSL monitoring is a lifesaver; this has literally saved us countless times from expired SSLs.
- Passwords management, though not terrible, could definitely be upgraded a bit. I would like to see more customization options added.
- Settings are a bit clunky to navigate.
April 11, 2019
IT Glue is easy to use and is a lot of fun to learn
IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
- Client Management - We are able to easily select a client or do a search for a particular password on the main page.
- There is a lot of information you can add for each client: Contacts, documents, domain information, SSL information, and more. It's very well made, so nothing feels confusing.
- IT Glue integrates very well with other software to make it even better. Being able to use PowerShell and RDP within IT Glue is super useful.
- The price for each IT Glue user is not that high.
- Removing KB documents takes some time to learn. This mainly has to do with certain permissions assigned to each user. I wish it was easier to delete documents that are added by mistake.
- There's a bit of a learning curve before you see why IT Glue is so good. You might feel overwhelmed at first.
- I hope IT Glue keeps adding more vendors to the list. It would be a shame if something wasn't compatible or could not be imported into IT Glue.
November 27, 2018
KB Management at the next level
IT Glue has been implemented throughout our entire Managed Services division.
IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.
We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.
We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
- The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
- There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
- The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
- You can create and group custom documents together.
- IT Glue can be integrated with a number of platforms such as Autotask.
- IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
- The document import function needs some improvement.
- The search works well enough but can benefit from some refinement.
November 26, 2018
IT Glue - the essential MSP documentation solution
IT Glue is our primary documentation system. We use it for all information about our clients and as much as possible for internal information. It addresses the problem of "where and how" to put client data, logins, and instructional checklists/guides. We utilize IT Glue for all of our documentation on setup guides and how-to fixes.
- Well thought out interface and organization, there is a place for everything.
- Quick and easy to copy paste, especially for credentials. Secure view of credentials to prevent it from sitting on a screen for too long.
- Amazing search features allow for quick finding of keywords.
- Small item, but linking can be a bit better. When a "standard password" is used, for instance, it would be nice to link objects as child and parent so that they follow the parent if it is updated. Right now, you have to make associations and fill passwords with "see parent" but it's not intuitive.
- Creating configurations are useful and many things build on it. If you do not create the configuration beforehand, you have to open another tab and create the configuration then search for it and link it to the building item (such as a firewall/router item). It would be nice if you could do it all in one pane.